.support-feedback{--sf-bg:#f0f2f5;--sf-card:#fff;--sf-border:#e3e6ec;--sf-text:#1a2030;--sf-muted:#5a6275;--sf-soft:#8c95a8;--sf-blue:#4285f4;--sf-blue-bg:#eaf1fe;--sf-blue-dark:#2c6be0;--sf-green:#2dd4a0;--sf-green-bg:#e8faf4;--sf-green-dark:#1a9e74;--sf-red:#ef5350;--sf-red-bg:#fdeaea;--sf-red-dark:#c62828;--sf-amber:#f5993c;--sf-amber-bg:#fef3e5;color:var(--sf-text);margin-bottom:32px}.support-feedback *{box-sizing:border-box}.support-feedback__header{align-items:center;display:flex;gap:16px;justify-content:space-between;margin-bottom:20px}.support-feedback__title{align-items:center;display:flex;gap:12px;min-width:0}.support-feedback__title h1{font-size:20px;font-weight:800;line-height:1.2;margin:0}.support-feedback__title p{color:var(--sf-soft);font-size:12px;font-weight:600;margin:3px 0 0}.support-feedback__title-icon{align-items:center;background:linear-gradient(135deg,var(--sf-blue),#6c5ce7);border-radius:10px;color:#fff;display:inline-flex;flex:0 0 36px;height:36px;justify-content:center;width:36px}.support-feedback__date-controls{align-items:center;display:flex;flex-wrap:wrap;gap:10px;justify-content:flex-end}.support-feedback__fair-filter{padding:8px 12px}.support-feedback__date-input,.support-feedback__fair-filter,.support-feedback__select-wrap{background:var(--sf-card);border:1px solid var(--sf-border);border-radius:10px;color:var(--sf-text);font-size:12px;font-weight:600;min-height:38px}.support-feedback__date-input,.support-feedback__select-wrap{font-family:inherit}.support-feedback__select-wrap{align-items:center;color:var(--sf-muted);display:flex;gap:8px;padding:0 12px}.support-feedback__select-wrap select{background:transparent;border:0;color:var(--sf-text);cursor:pointer;font:inherit;outline:0}.support-feedback__date-input{outline:0;padding:0 12px}.support-feedback__kpi-grid{display:grid;gap:14px;grid-template-columns:repeat(5,minmax(0,1fr));margin-bottom:20px;position:relative}.support-feedback__kpi-card,.support-feedback__panel{background:var(--sf-card);border:1px solid var(--sf-border);border-radius:14px;position:relative}.support-feedback__kpi-card{min-height:130px;overflow:visible;padding:18px;transition:box-shadow .2s ease}.support-feedback__kpi-card:hover{box-shadow:0 4px 16px rgba(0,0,0,.06)}.support-feedback__kpi-top{align-items:center;display:flex;justify-content:space-between;margin-bottom:8px}.support-feedback__kpi-icon{align-items:center;border-radius:10px;display:inline-flex;height:34px;justify-content:center;width:34px}.support-feedback__kpi-icon--blue{background:var(--sf-blue-bg);color:var(--sf-blue)}.support-feedback__kpi-icon--green{background:var(--sf-green-bg);color:var(--sf-green-dark)}.support-feedback__kpi-delta,.support-feedback__kpi-icon--amber{background:var(--sf-amber-bg);color:var(--sf-amber)}.support-feedback__kpi-delta{border-radius:6px;font-size:10px;font-weight:800;padding:3px 8px}.support-feedback__kpi-delta.is-positive{background:var(--sf-green-bg);color:var(--sf-green-dark)}.support-feedback__kpi-delta.is-negative{background:var(--sf-red-bg);color:var(--sf-red)}.support-feedback__kpi-value{font-size:28px;font-weight:800;line-height:1.1;margin-bottom:4px}.support-feedback__kpi-value--blue{color:var(--sf-blue)}.support-feedback__kpi-value--green{color:var(--sf-green-dark)}.support-feedback__kpi-value--amber{color:var(--sf-text)}.support-feedback__kpi-label{align-items:center;color:var(--sf-soft);display:flex;font-size:11px;font-weight:600;gap:5px}.support-feedback__metric-grid{display:grid;gap:14px;grid-template-columns:repeat(4,minmax(0,1fr));margin-bottom:20px;position:relative}.support-feedback__metric-card{align-items:center;background:var(--sf-card);border:1px solid var(--sf-border);border-radius:14px;display:flex;gap:14px;min-height:104px;overflow:visible;padding:18px;position:relative;transition:box-shadow .2s ease}.support-feedback__metric-card:hover{box-shadow:0 4px 16px rgba(0,0,0,.06)}.support-feedback__metric-icon{align-items:center;border-radius:10px;display:inline-flex;flex:0 0 36px;height:36px;justify-content:center;width:36px}.support-feedback__metric-icon--blue{background:var(--sf-blue-bg);color:var(--sf-blue)}.support-feedback__metric-icon--green{background:var(--sf-green-bg);color:var(--sf-green-dark)}.support-feedback__metric-icon--amber{background:var(--sf-amber-bg);color:var(--sf-amber)}.support-feedback__metric-icon--red{background:var(--sf-red-bg);color:var(--sf-red)}.support-feedback__metric-content{min-width:0}.support-feedback__metric-label{align-items:flex-start;color:var(--sf-text);display:flex;font-size:11px;font-weight:700;gap:5px;line-height:1.25;margin-bottom:4px}.support-feedback__metric-label span{min-width:0}.support-feedback__metric-value{color:var(--sf-text);font-size:24px;font-weight:800;line-height:1.1}.support-feedback__overview-panel,.support-feedback__time-chart{margin-bottom:20px}.support-feedback__overview-grid{display:grid;gap:12px;grid-template-columns:repeat(4,minmax(0,1fr));padding:18px}.support-feedback__stat{padding:14px 12px}.support-feedback__stat-label{align-items:flex-start;color:var(--sf-text);line-height:1.25;margin-top:5px}.support-feedback__stat-label span{min-width:0}.support-feedback__info-button{align-items:center;background:transparent;border:0;color:var(--sf-soft);cursor:help;display:inline-flex;flex:0 0 auto;font-size:10px;height:14px;justify-content:center;padding:0;width:14px}.support-feedback__info-button:focus,.support-feedback__info-button:hover{color:var(--sf-blue);outline:0}.support-feedback__bar-list{display:grid;gap:14px 18px;grid-template-columns:repeat(2,minmax(0,1fr));padding:18px}.support-feedback__bar-row{min-width:0}.support-feedback__bar-meta{align-items:center;display:flex;font-size:12px;font-weight:700;gap:10px;justify-content:space-between;margin-bottom:7px}.support-feedback__bar-meta span{color:var(--sf-muted);min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.support-feedback__bar-meta strong{color:var(--sf-text);flex:0 0 auto;font-size:12px}.support-feedback__bar-track{background:var(--sf-bg);border-radius:999px;height:8px;overflow:hidden}.support-feedback__bar-fill{border-radius:inherit;display:block;height:100%;transition:width .2s ease}.support-feedback__bar-fill--blue{background:var(--sf-blue)}.support-feedback__bar-fill--green{background:var(--sf-green-dark)}.support-feedback__bar-fill--amber{background:var(--sf-amber)}.support-feedback__bar-fill--red{background:var(--sf-red)}.support-feedback__mid-row{display:grid;gap:16px;grid-template-columns:300px minmax(0,1fr);margin-bottom:20px}.support-feedback__panel{overflow:hidden}.support-feedback__agent-panel,.support-feedback__perf-panel{display:flex;flex-direction:column}.support-feedback__agent-panel{max-height:420px;min-height:420px}.support-feedback__overview-panel,.support-feedback__perf-panel{overflow:visible}.support-feedback__perf-panel{max-height:none;min-height:420px}.support-feedback__panel-header{align-items:center;border-bottom:1px solid var(--sf-border);display:flex;justify-content:space-between;min-height:54px;padding:14px 18px}.support-feedback__panel-title{align-items:center;display:flex;font-size:13px;font-weight:800;gap:8px}.support-feedback__panel-subtitle{color:var(--sf-soft);font-size:11px;font-weight:600;margin-top:3px}.support-feedback__agent-search{align-items:center;border-bottom:1px solid var(--sf-border);color:var(--sf-soft);display:flex;gap:8px;padding:10px 14px}.support-feedback__agent-search input{border:1px solid var(--sf-border);border-radius:8px;color:var(--sf-text);flex:1;font-family:inherit;font-size:12px;outline:0;padding:8px 10px;width:100%}.support-feedback__agent-search input:focus{border-color:var(--sf-blue)}.support-feedback__agent-search input::-moz-placeholder{color:var(--sf-soft)}.support-feedback__agent-search input::placeholder{color:var(--sf-soft)}.support-feedback__agent-list,.support-feedback__reviews-body{overflow-y:auto}.support-feedback__agent-list::-webkit-scrollbar,.support-feedback__reviews-body::-webkit-scrollbar{width:4px}.support-feedback__agent-list::-webkit-scrollbar-thumb,.support-feedback__reviews-body::-webkit-scrollbar-thumb{background:var(--sf-border);border-radius:4px}.support-feedback__agent-list{flex:1;padding:6px}.support-feedback__agent-item{align-items:center;background:transparent;border:1px solid transparent;border-radius:10px;color:inherit;cursor:pointer;display:flex;font-family:inherit;gap:10px;margin-bottom:2px;padding:10px 12px;text-align:left;transition:background .15s ease,border-color .15s ease;width:100%}.support-feedback__agent-item--active,.support-feedback__agent-item:hover{background:var(--sf-blue-bg)}.support-feedback__agent-item--active{border-color:rgba(66,133,244,.2)}.support-feedback__agent-item--ai,.support-feedback__agent-item--all{border-style:dashed;border-color:var(--sf-border)}.support-feedback__agent-avatar{align-items:center;background:linear-gradient(135deg,#667eea,#764ba2);border-radius:50%;color:#fff;display:inline-flex;flex:0 0 34px;font-size:12px;font-weight:800;height:34px;justify-content:center;overflow:hidden;width:34px}.support-feedback__agent-avatar img{height:100%;-o-object-fit:cover;object-fit:cover;width:100%}.support-feedback__agent-item--all .support-feedback__agent-avatar{background:linear-gradient(135deg,var(--sf-blue),var(--sf-green))}.support-feedback__agent-item--ai .support-feedback__agent-avatar{background:linear-gradient(135deg,var(--sf-blue),#5b6abf)}.support-feedback__agent-info{display:block;flex:1;min-width:0}.support-feedback__agent-name{font-size:12.5px;font-weight:700}.support-feedback__agent-meta,.support-feedback__agent-name{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.support-feedback__agent-meta{color:var(--sf-soft);font-size:10.5px;font-weight:600}.support-feedback__agent-score{color:var(--sf-green-dark);font-size:14px;font-weight:800}.support-feedback__agent-score.is-mid{color:var(--sf-amber)}.support-feedback__agent-score.is-low{color:var(--sf-red)}.support-feedback__perf-body{flex:1;padding:18px}.support-feedback__stats{display:grid;gap:12px;grid-template-columns:repeat(4,minmax(0,1fr));margin-bottom:18px}.support-feedback__stat{background:var(--sf-bg);border-radius:10px;min-width:0;padding:12px;text-align:center}.support-feedback__stat-value{font-size:22px;font-weight:800;line-height:1.15}.support-feedback__stat-value.is-green{color:var(--sf-green-dark)}.support-feedback__stat-value.is-amber{color:var(--sf-amber)}.support-feedback__stat-value.is-red{color:var(--sf-red)}.support-feedback__stat-label{align-items:center;color:var(--sf-soft);display:flex;font-size:10px;font-weight:800;gap:5px;justify-content:center;letter-spacing:.4px;margin-top:3px;text-transform:uppercase}.support-feedback__kpi-label .b-tooltip,.support-feedback__metric-label .b-tooltip,.support-feedback__stat-label .b-tooltip{z-index:auto}.support-feedback__kpi-label .b-tooltip:focus-within,.support-feedback__kpi-label .b-tooltip:hover,.support-feedback__metric-label .b-tooltip:focus-within,.support-feedback__metric-label .b-tooltip:hover,.support-feedback__stat-label .b-tooltip:focus-within,.support-feedback__stat-label .b-tooltip:hover{z-index:40}.support-feedback__kpi-label .b-tooltip:after,.support-feedback__kpi-label .b-tooltip:before,.support-feedback__metric-label .b-tooltip:after,.support-feedback__metric-label .b-tooltip:before,.support-feedback__stat-label .b-tooltip:after,.support-feedback__stat-label .b-tooltip:before{z-index:40}.support-feedback__kpi-label .support-feedback__tooltip--align-left.b-tooltip.is-top:after,.support-feedback__metric-label .support-feedback__tooltip--align-left.b-tooltip.is-top:after,.support-feedback__stat-label .support-feedback__tooltip--align-left.b-tooltip.is-top:after{left:auto;right:0;text-align:left;transform:none}.support-feedback__kpi-label .support-feedback__tooltip--align-left.b-tooltip.is-top:before,.support-feedback__metric-label .support-feedback__tooltip--align-left.b-tooltip.is-top:before,.support-feedback__stat-label .support-feedback__tooltip--align-left.b-tooltip.is-top:before{left:auto;right:2px;transform:none}.support-feedback__reason-section{margin-bottom:16px}.support-feedback__reason-title{color:var(--sf-soft);font-size:11px;font-weight:800;letter-spacing:.6px;margin-bottom:10px;text-transform:uppercase}.support-feedback__reason-row{align-items:center;display:grid;gap:8px;grid-template-columns:minmax(130px,190px) minmax(80px,1fr) 74px;margin-bottom:7px}.support-feedback__reason-name{color:var(--sf-muted);font-size:11.5px;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.support-feedback__reason-track{background:var(--sf-bg);border-radius:4px;height:7px;overflow:hidden}.support-feedback__reason-fill{border-radius:4px;height:100%;transition:width .4s ease}.support-feedback__reason-fill.is-positive{background:var(--sf-green)}.support-feedback__reason-fill.is-negative{background:var(--sf-red)}.support-feedback__reason-pct{font-size:11px;font-weight:800;text-align:right;white-space:nowrap}.support-feedback__reason-pct.is-positive{color:var(--sf-green-dark)}.support-feedback__reason-pct.is-negative{color:var(--sf-red)}.support-feedback__reason-count{color:var(--sf-soft);font-weight:700}.support-feedback__reason-empty{color:var(--sf-soft);font-size:12px;padding:4px 0 8px}.support-feedback__reviews-panel{min-height:220px}.support-feedback__reviews-count{color:var(--sf-soft);font-size:11px;font-weight:700}.support-feedback__reviews-body{display:flex;flex-direction:column;gap:10px;max-height:420px;padding:14px 18px}.support-feedback__review{background:var(--sf-bg);border:1px solid var(--sf-border);border-radius:10px;padding:12px 14px;transition:border-color .15s ease,box-shadow .15s ease}.support-feedback__review:hover{border-color:var(--sf-blue);box-shadow:0 2px 8px rgba(66,133,244,.08)}.support-feedback__review-top{align-items:flex-start;display:flex;gap:12px;justify-content:space-between;margin-bottom:8px}.support-feedback__review-user{align-items:center;display:flex;font-size:12px;font-weight:800;gap:7px;min-width:0;overflow-wrap:anywhere}.support-feedback__sentiment-dot{background:var(--sf-amber);border-radius:50%;flex:0 0 7px;height:7px;width:7px}.support-feedback__sentiment-dot.is-positive{background:var(--sf-green)}.support-feedback__sentiment-dot.is-negative{background:var(--sf-red)}.support-feedback__review-meta{align-items:center;display:flex;flex-wrap:wrap;gap:8px;justify-content:flex-end}.support-feedback__review-scores{display:flex;gap:6px}.support-feedback__score-pill{align-items:center;border-radius:6px;display:inline-flex;font-size:10.5px;font-weight:800;gap:4px;padding:2px 8px}.support-feedback__score-pill.is-ai{background:var(--sf-blue-bg);color:var(--sf-blue-dark)}.support-feedback__score-pill.is-human{background:var(--sf-green-bg);color:var(--sf-green-dark)}.support-feedback__review-time{color:var(--sf-soft);font-size:10px;font-weight:700}.support-feedback__tags{display:flex;flex-wrap:wrap;gap:4px;margin-bottom:6px}.support-feedback__tag{background:var(--sf-green-bg);border-radius:8px;color:var(--sf-green-dark);font-size:10px;font-weight:700;padding:3px 8px}.support-feedback__tag.is-ai{background:var(--sf-blue-bg);color:var(--sf-blue-dark)}.support-feedback__tag.is-negative{background:var(--sf-red-bg);color:var(--sf-red-dark)}.support-feedback__review-comments{display:grid;gap:4px;margin-top:4px}.support-feedback__review-text{align-items:flex-start;color:var(--sf-muted);display:flex;font-size:11.5px;font-style:italic;gap:6px;margin:0;overflow-wrap:anywhere}.support-feedback__review-text-label{border-radius:4px;flex:0 0 auto;font-size:9px;font-style:normal;font-weight:800;line-height:1;padding:3px 5px;text-transform:uppercase}.support-feedback__review-text-label.is-ai{background:var(--sf-blue-bg);color:var(--sf-blue-dark)}.support-feedback__review-text-label.is-human{background:var(--sf-green-bg);color:var(--sf-green-dark)}.support-feedback__review-agents{align-items:center;color:var(--sf-soft);display:flex;flex-wrap:wrap;font-size:10px;font-weight:700;gap:4px;margin-top:6px}.support-feedback__agent-chip{background:var(--sf-amber-bg);border-radius:4px;color:var(--sf-amber);font-weight:800;padding:2px 6px}.support-feedback__load-more{display:flex;justify-content:center;padding:6px 0 4px}.empty-state{align-items:center;color:var(--sf-soft);display:flex;flex-direction:column;font-size:13px;font-weight:700;gap:8px;justify-content:center;min-height:140px;padding:22px;text-align:center}.empty-state--compact{min-height:80px;padding:10px}@media screen and (max-width:1200px){.support-feedback__kpi-grid,.support-feedback__metric-grid{grid-template-columns:repeat(3,minmax(0,1fr))}}@media screen and (max-width:900px){.support-feedback__header{align-items:stretch;flex-direction:column}.support-feedback__date-controls{justify-content:flex-start}.support-feedback__mid-row{grid-template-columns:1fr}.support-feedback__agent-panel,.support-feedback__perf-panel{max-height:none;min-height:0}.support-feedback__agent-list{max-height:340px}}@media screen and (max-width:640px){.support-feedback__bar-list,.support-feedback__kpi-grid,.support-feedback__metric-grid,.support-feedback__overview-grid,.support-feedback__stats{grid-template-columns:1fr}.support-feedback__date-controls{align-items:stretch;flex-direction:column}.support-feedback__date-input,.support-feedback__fair-filter,.support-feedback__select-wrap,.support-feedback__select-wrap select{width:100%}.support-feedback__reason-row{grid-template-columns:1fr 74px}.support-feedback__reason-name{grid-column:1/-1}.support-feedback__review-top{flex-direction:column}.support-feedback__review-meta{justify-content:flex-start}}